Privacy Policy
BFX Group Limited ("BFX", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.
1. Information We Collect
We may collect several types of information from and about users of our services, including:
1.1 Personal Information
When you sign up for an account, use our services, or contact us, we may collect the following personal data:
Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, payment details.
Transaction Information: Information about services you purchase or subscribe to, including billing and payment data.
Communications: Records of your correspondence with us, including support inquiries.
1.2 Non-Personal Information
We may also collect non-identifiable information that does not reveal your identity:
Browser Information: IP address, browser type, device type, and operating system.
Usage Data: Details of your usage of our website, including traffic data, location data, and other communication data.
Cookies: We use cookies and similar tracking technologies to collect non-personal data and improve our website functionality.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Providing Services
To create and manage your account.
To process payments and deliver the services you have subscribed to.
To provide personalized content and services, such as market analysis and AI-driven insights.
2.2 Improving Our Services
To monitor usage and performance of our website and services.
To improve the quality of our services based on your feedback.
To conduct analytics, research, and statistical studies for business insights.
2.3 Communication
To respond to your inquiries, customer service requests, and support needs.
To send you administrative information, such as updates to our terms, policies, or subscription details.
2.4 Marketing
To send you marketing communications, including newsletters, promotions, and updates, unless you opt out of receiving such communications.
2.5 Legal and Compliance
To comply with legal obligations, including anti-money laundering (AML) regulations, know-your-customer (KYC) processes, and other compliance requirements.
To protect the rights, property, or safety of BFX Group Limited, our clients, or the public.
3. How We Share Your Information
We may share your personal data with third parties in the following situations:
3.1 Service Providers
We may share information with trusted third-party vendors who provide services on our behalf, such as:
Payment processors.
Cloud hosting providers.
Customer support platforms. These third parties are required to protect your data and may only use it for purposes related to providing our services.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of BFX, we may transfer your personal information to the acquiring entity as part of the transaction.
3.3 Legal Compliance
We may disclose your information if required by law or to comply with legal processes, such as a court order, subpoena, or regulatory request.
3.4 With Your Consent
We may share your personal information with third parties when you provide consent for us to do so.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your use of our services. These technologies help us:
Remember your preferences and settings.
Understand how you use our website.
Measure the effectiveness of marketing campaigns.
You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and services.
5. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your information. These include:
Encryption: We use SSL/TLS encryption to protect sensitive information transmitted through our website.
Access Control: Access to personal data is restricted to authorized employees, contractors, and third parties who need the information to perform their job duties.
Data Minimization: We limit the amount of personal data we collect and store, retaining only the necessary information for the intended purposes.
While we strive to protect your data, no security measures are completely infallible. You acknowledge that there are inherent risks associated with transmitting information over the internet and agree that you share your information at your own risk.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. The retention period may vary depending on the type of data and the legal obligations we are subject to. For example:
Account Information: Retained for as long as your account is active.
Transaction Data: Retained to comply with legal obligations such as tax or audit requirements.
Marketing Preferences: Retained until you opt out of receiving marketing communications.
7. Your Data Rights
Depending on your location and applicable laws, you may have the following rights concerning your personal information:
7.1 Access and Correction
You have the right to request access to the personal data we hold about you and to request corrections to any inaccurate or incomplete information.
7.2 Deletion
You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer needed for the purposes it was collected.
7.3 Data Portability
You may request a copy of your personal data in a structured, machine-readable format and ask us to transfer it to another service provider, where technically feasible.
7.4 Right to Object
You may object to the processing of your personal data in certain circumstances, such as when we process it based on our legitimate interests.
7.5 Withdraw Consent
If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.
To exercise these rights, please contact us using the contact information provided below.
8. International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We will ensure that appropriate safeguards are in place to protect your personal data when it is transferred internationally, in compliance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you by email or through our website of significant changes.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal data as described.